Learn more at the Taxpayer Advocate Service Our job is to ensure that all taxpayers are treated fairly and that you know and understand your rights as a taxpayer. We offer free help to guide you through the often confusing process of resolving tax issues that you haven't been able to resolve on your own. As an independent organization within the IRS, the Taxpayer Advocate Service helps taxpayers resolve problems and recommends changes to avoid them. If you have an ongoing problem with the IRS that hasn't been resolved through normal processes, or if you have experienced or are about to experience significant difficulty as a result of tax law enforcement, contact the Taxpayer Advocate.
If you haven't been able to resolve your tax issues through the usual channels, you should complete and send this form to the IRS. As a result, you may experience long wait times while trying to contact an advocate or while waiting for a call back. If you don't hear from TAS within a week of filing Form 911, contact the Taxpayer Advocate office where you originally filed your request. The Taxpayer Advocate Service (TAS) is an IRS program that provides an independent system to ensure that tax issues, which have not been resolved through normal channels, are resolved quickly and fairly.
When you call the TAS toll-free number, you will contact the Centralized Case Admissions (CCI) team, which is your first point of contact with the Taxpayer Advocate Service. An IRS office does not provide the tax assistance you requested or does not provide the tax assistance you requested on time. Form 911 is a request for taxpayer assistance for taxpayers who have not been able to resolve their tax problems through normal channels and who are facing undue hardship as a result of IRS actions or inactions.